Privacy Policy

1. Introduction

SmartFM Group LTD ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our facilities management services.

2. Information We Collect

2.1 Personal Information

We may collect:

• Name and contact details (email, phone number, address)
• Company information
• Job title and role
• Communication preferences
• Service usage information

2.2 Technical Information

When you visit our website, we automatically collect:

• IP address
• Browser type and version
• Device information
• Usage data and cookies

3. How We Use Your Information

We use your information to:

• Provide and improve our facilities management services
• Communicate with you about our services
• Process your requests and transactions
• Send you technical notices and updates
• Comply with legal obligations
• Prevent fraud and enhance security

4. Legal Basis for Processing

Under UK GDPR, we process your data based on:

• Contract performance
• Legal obligations
• Legitimate interests
• Your consent

5. Data Sharing and Transfers

We may share your information with:

• Service providers and contractors
• Professional advisers
• Regulatory authorities
• Business partners (with your consent)

All data transfers outside the UK comply with UK GDPR requirements and appropriate safeguards.

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

7. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Request data portability
• Withdraw consent

8. Retention Period

We retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including legal, accounting, or reporting requirements.

9. Cookies

Our website uses cookies to enhance your browsing experience. You can control cookies through your browser settings.

10. Contact Us

For privacy-related inquiries, contact our Data Protection Officer:

Email: [email protected]
Address: 4th Floor, Silverstream House, 45 Fitzroy Street, London, W1T 6EB

11. Complaints

You have the right to complain to the Information Commissioner's Office (ICO) if you believe we have not handled your data in accordance with the law: https://ico.org.uk